Terms of Service

You may use the Services only if you can form a legally binding agreement and are not prohibited from using the Services under applicable law. There is no specific minimum age requirement beyond legal capacity, unless a different age requirement is stated for a specific Service or mandatory law requires another threshold.

An account is required or commonly used for the Services. You are responsible for ensuring that the information you provide is accurate, current, and complete.

If an account is required, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, except where caused by our failure to use reasonable security measures.

You must notify us promptly if you believe your account, credentials, payment method, or any Service has been accessed or used without authorization. We may suspend or restrict account access when reasonably necessary to protect you, other users, the Services, or our legal obligations.

We may refuse, suspend, or terminate access where permitted by law if account information is inaccurate, a payment fails, security risk is detected, these Terms are violated, or continued access would expose us or others to legal, operational, or security risk.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for your personal or internal business purposes, or as otherwise stated in the applicable order or plan.

Service descriptions, pricing, availability, technical requirements, usage limits, and feature details may be provided on our website, in checkout flows, in an order form, or in service-specific documentation. You are responsible for reviewing those details before purchasing or using a Service.

You must use the Services in compliance with applicable law and all instructions, technical requirements, documentation, and reasonable usage policies that we provide. You are responsible for obtaining and maintaining any internet connection, device, software, permissions, licenses, or third-party account needed to use the Services.

Where the Services include templates, analytics, recommendations, generated content, compliance tooling, or other automated outputs, those outputs are provided to support your operations and decision-making. You remain responsible for reviewing outputs before relying on them and for determining whether they are appropriate for your circumstances.

You must not misuse the Services or help anyone else misuse them. Prohibited conduct includes:

We may investigate suspected violations and may remove content, restrict functionality, suspend access, or notify appropriate authorities where reasonably necessary and permitted by law.

When you place an order or start a paid Service, you agree to pay all prices, taxes, fees, and charges disclosed before purchase or otherwise agreed in writing. We may use third-party payment processors, and your payment may also be subject to their terms, security checks, and privacy practices.

The Services may include the following billing models:

You authorize us or our payment processor to charge the payment method you provide for one-time purchases, recurring subscription fees, renewals, usage-based fees, taxes, and other agreed charges. You must keep payment information accurate and current.

If a Service renews automatically, the renewal terms, billing frequency, renewal price or price range, trial terms, cancellation method, and other material terms will be disclosed before enrollment where required by law. We will obtain authorization for recurring charges where required and will provide renewal, trial-end, or price-change notices where required by applicable law.

You may cancel a subscription or paid Service as follows: Users can cancel from account billing settings or by contacting support. Cancellation normally stops future renewal charges; it does not automatically refund charges already incurred unless the applicable plan, Refund Policy, order terms, or mandatory law provides otherwise.

If payment fails, we may retry the charge, request updated payment information, suspend paid features, downgrade access, or terminate the applicable Service after reasonable notice where required. You remain responsible for unpaid amounts that are validly due.

Some Services may allow you to provide information, instructions, files, feedback, or other materials even if public user-generated content is not a core feature.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, adapt, and use User Content only as reasonably necessary to provide, secure, maintain, support, improve, and operate the Services; comply with law; enforce these Terms; and exercise rights you grant to us.

You represent that you have all rights, permissions, and lawful bases needed to provide User Content and to allow us to process it as described in these Terms and any applicable Privacy Policy or data processing terms.

We do not claim responsibility for User Content submitted by users. We may remove, disable, or restrict User Content if we reasonably believe it violates these Terms, infringes rights, creates legal or security risk, or is otherwise unlawful. You are responsible for backing up User Content unless a separate written agreement states that we provide backup obligations.

The Services, including software, interfaces, designs, documentation, templates, workflows, trademarks, logos, trade names, content, compilations, and other materials, are owned by DILAYS or its licensors and are protected by intellectual property and other laws.

Except for the limited right to use the Services under these Terms, no ownership interest or license is transferred to you. You must not copy, modify, distribute, sell, lease, sublicense, create derivative works from, publicly display, publicly perform, or exploit any part of the Services unless expressly permitted by us in writing or by mandatory law.

If you provide suggestions, ideas, requests, comments, or other feedback, you grant us the right to use that feedback without restriction or compensation, provided we do not identify you publicly as the source without your consent.

Third-party names, marks, and content remain the property of their respective owners. Use of third-party names or integrations does not imply endorsement unless expressly stated.

The Services may include links to, integrations with, or dependencies on third-party websites, platforms, applications, payment processors, hosting providers, analytics tools, app stores, marketplaces, communication providers, or other services that we do not control.

Your use of third-party services may be governed by separate terms, privacy policies, fees, technical requirements, and availability commitments. We are not responsible for third-party services, content, actions, omissions, outages, security incidents, or changes, except to the extent responsibility cannot be excluded under applicable law.

If you connect a third-party service to the Services, you authorize us to exchange information with that third-party service as reasonably necessary to provide the requested integration. You are responsible for ensuring that you have the right to connect the third-party service and to provide any data exchanged through it.

We aim to provide reliable Services, but availability may be affected by maintenance, updates, outages, security events, third-party failures, network issues, force majeure events, misuse, or events beyond our reasonable control.

We may update, improve, suspend, discontinue, limit, or modify any part of the Services from time to time. Where a change materially reduces paid functionality during a current paid term, we will provide notice or a remedy where required by applicable law or the applicable order terms.

We may correct errors, inaccuracies, or omissions in Service descriptions, pricing, availability, promotions, or documentation. If an error materially affects an order you placed, we will provide an appropriate remedy, such as honoring the correct terms where required, allowing cancellation, or issuing a refund where required.

We are not responsible for failure or delay caused by events outside our reasonable control, including natural events, labor disputes, internet or utility failures, acts of government, war, terrorism, civil disturbance, cyberattacks, supply shortages, payment processor issues, or third-party platform restrictions.

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, and error-free operation, except where such warranties cannot be excluded under applicable law.

We do not guarantee that the Services will be uninterrupted, secure, error-free, free of harmful components, or suitable for every intended use. Any information, outputs, templates, examples, or recommendations provided through the Services are for general operational support and should be reviewed before reliance.

To the maximum extent permitted by law, DILAYS and its owners, directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost savings, loss of goodwill, business interruption, loss of data, or replacement services.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services or these Terms is limited to the greater of the amount you paid for the affected Service during the twelve months before the event giving rise to liability or the minimum amount that applicable law allows to be limited.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or mandatory consumer rights.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless DILAYS and its owners, directors, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:

This indemnity does not apply to the extent a claim is caused by our breach of these Terms, negligence, willful misconduct, or other conduct for which liability cannot be shifted under applicable law. Consumer users may have additional protections, and this section applies only to the extent enforceable against them.

You may stop using the Services at any time and may cancel paid Services as described in the applicable plan, order, account settings, or Refund Policy.

We may suspend, restrict, or terminate access to the Services if you materially breach these Terms, fail to pay valid charges, create security or legal risk, misuse the Services, infringe rights, or if continued provision of the Services becomes unlawful or commercially impracticable. Where reasonable and legally required, we will provide notice and an opportunity to cure before termination.

After termination, your right to use the Services ends. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property rights, confidentiality obligations, disclaimers, liability limits, indemnity, dispute provisions, and any terms needed to interpret or enforce these Terms.

These Terms are governed by the laws applicable where DILAYS is established, without regard to conflict-of-law rules, unless mandatory consumer protection laws require a different result.

Before starting a formal claim, you agree to contact us and attempt to resolve the dispute informally. We will also make reasonable efforts to resolve disputes informally and in good faith.

Courts or dispute resolution bodies with jurisdiction over DILAYS may hear disputes relating to these Terms or the Services, unless mandatory law gives you the right to bring a claim in another location or forum. Nothing in these Terms limits rights you may have under mandatory consumer, small claims, regulatory complaint, chargeback, or alternative dispute resolution procedures.

We may update these Terms from time to time. The "Last Updated" date shows when the Terms were most recently revised. If changes materially affect your rights or obligations, we will provide notice where required by law or where reasonably practicable. Your continued use of the Services after updated Terms take effect means you accept the updated Terms, except where applicable law requires affirmative consent.

Questions about these Terms may be sent to DILAYS at legal@dilays.com.